Research, requirements and real-world delivery.

Business Development & Digital Operations · Sunnyvale, CA

• Organized product, brand, image, and copy information for an e-commerce website. Used B2B conversations to understand purchase, consignment, and appointment workflows and shared feedback with design and development partners.
• Identified fragmented Google Sheets inventory tracking across four U.S. stores and proposed a unified inventory-management workflow. The company later launched a dedicated inventory AI Agent.
• Supported website launch and customer follow-up by organizing service information, documenting incoming needs, and coordinating requirements and timelines.

Student Researcher & AI Specialist · San Francisco, CA

• Coordinated research workflows spanning 750+ surveys, 10+ interviews, focus groups, and stakeholder deliverables, organizing findings for team review.
• Contributed to a 20% improvement in project efficiency through AI-assisted analysis, documentation, and workflow optimization.
• Maintained research materials and stakeholder-ready summaries, bringing survey and interview findings together for consistent review and follow-up.

Marketing & Business Development Project Assistant · Wuhan, China

• Developed prospective relationships with elevator companies, distributors, and older-community project contacts. Gathered needs and coordinated site surveys and measurements for steel-structure elevator-addition projects.
• Presented the company’s solution and project cases, then followed up on customer requirements as formal quotations were prepared centrally.
• Coordinated handoffs across engineering, production, transportation, and installation, keeping customer communication and field information moving through delivery.