Commerce · Customer discovery · Inventory workflows
Connect customer needs with daily operations.
Organize website information, bring B2B feedback into delivery and propose a shared inventory workflow for four U.S. stores.
My role, decisions and lessons — text or English voice
Documented contribution
Operations support & workflow proposal
Supported website launch and customer follow-up, organized commerce information and proposed a unified inventory workflow for four U.S. stores.
Luxury Space
Scope illustration · not a product screenshot
The context
Inventory information was tracked in fragmented Google Sheets across four U.S. stores. Website and service information also needed to reflect purchase, consignment and appointment needs heard in B2B conversations.
My role
My contribution
Organized product, brand, image and copy information for the e-commerce website. Gathered B2B feedback, proposed a unified inventory workflow and coordinated service information, incoming requirements and timelines.
Collaboration & delivery
Design and development partners received the customer and website feedback. The company later launched a dedicated inventory AI Agent; its implementation is not attributed to me.
The work
Organize the website
Brought product, brand, image and copy information together for the e-commerce website.
Understand B2B needs
Used customer conversations to understand purchase, consignment and appointment workflows, then shared feedback with design and development partners.
Propose unified inventory
Identified fragmented Google Sheets tracking across four U.S. stores and proposed a unified inventory-management workflow.
Support the handoff
Supported website launch and customer follow-up by organizing service information, documenting incoming needs and coordinating requirements and timelines.
Evidence & scope
The four-store figure describes the operating context, not a measured result. No conversion, revenue or inventory-accuracy improvement was supplied. My inventory contribution was the workflow proposal; the company’s later AI Agent is a separate delivery outcome. No inventory records or product screenshots were supplied for this case.
Source: Vivian’s role description and original portfolio experience record.
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